Shipping policy

Last Updated: October 15, 2026

At Cavalieri, we are committed to providing our customers with a clear, reliable, and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our online store.

Please review the information below before placing your order.

1. SHIPPING DESTINATION

Cavalieri currently offers shipping to customers in the United States, subject to product availability and the shipping destinations accepted at checkout.

Available shipping destinations will be confirmed during the checkout process. If your address cannot be serviced, we will contact you when possible to discuss the available options.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

2. ORDER PROCESSING TIME

All orders are subject to a processing period before shipment.

Order processing time: 1–2 business days.

During this period, we prepare your order for shipment, verify the order details, and coordinate the necessary fulfillment arrangements.

Order processing begins after the order has been successfully placed and the payment has been authorized or confirmed, as applicable.

Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may occasionally be affected by unusually high order volumes, public holidays, or circumstances beyond our reasonable control.

The processing period is separate from the shipping and delivery period.

3. SHIPPING AND DELIVERY ESTIMATES

Estimated delivery time: 8–15 business days.

Once an order has completed processing and has been shipped, the estimated delivery time is 8–15 business days.

Delivery estimates are calculated in business days and exclude weekends and applicable public holidays.

Please note that the estimated delivery period begins after the order has been processed and shipped. Therefore, the total time between placing an order and receiving it includes both order processing and shipping.

Under normal circumstances, customers should allow approximately 9–17 business days from order placement to delivery, assuming processing begins on the next applicable business day and no unexpected delays occur.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, seasonal demand, and other circumstances.

4. SHIPPING COSTS

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered for a particular order, product, or promotion, the applicable terms will be clearly communicated on the relevant product page, promotional materials, or checkout page.

Customers are responsible for reviewing the final order total before completing payment.

We do not apply shipping charges that have not been disclosed during checkout, except where an adjustment is legally permitted and properly communicated.

5. ORDER CONFIRMATION AND TRACKING

After successfully placing an order, you may receive an order confirmation email containing your order details.

Once your order has been shipped and tracking information is available, we will provide tracking details by email or through another available order communication method.

Please allow time for tracking information to become active after shipment. Tracking updates may not appear immediately because carriers sometimes require additional time to scan and register a package.

Customers can use the tracking information provided to follow the progress of their shipment.

If you have not received tracking information within a reasonable period after the expected processing window, please contact our customer support team.

6. SHIPPING ADDRESS ACCURACY

Customers are responsible for ensuring that their shipping address, apartment or unit number, postal code, and contact information are accurate and complete at checkout.

If you discover an error in your shipping information after placing an order, contact us as soon as possible at info@cavalieriglobal.com.

We will make reasonable efforts to correct an address before the order is shipped. However, we cannot guarantee that changes will be possible after processing or shipment has begun.

Additional costs or delays arising from incorrect or incomplete address information may depend on the circumstances and the carrier's policies.

If a package is returned because of an incorrect address or an unsuccessful delivery, we will review the situation with the customer and explain the available options in accordance with our applicable policies and consumer protection obligations.

7. SHIPPING DELAYS

Although we make reasonable efforts to meet the estimated delivery timeframe, certain circumstances may cause delays.

These circumstances may include:

Severe weather conditions or natural events.
Carrier delays or operational disruptions.
Public holidays and peak shopping periods.
Incorrect or incomplete shipping information.
Delivery restrictions or unsuccessful delivery attempts.
Customs inspections or other regulatory procedures, where applicable.
Other events beyond our reasonable control.

If your order experiences a significant delay, please contact us so that we can review the available tracking information and assist where possible.

Delivery estimates are not guarantees, and delays do not automatically mean that an order has been lost. However, we will address reported delivery issues in accordance with applicable law and our customer service policies.

Nothing in this section limits any rights customers may have when an order is not delivered within a legally required timeframe.

8. LOST, MISSING, OR DAMAGED PACKAGES

If your package appears to be lost, has not arrived within the expected delivery period, or arrives damaged, please contact our customer support team at info@cavalieriglobal.com.

To help us investigate, please include:

Your order number.
The name used when placing the order.
The shipping address associated with the order.
Your tracking number, if available.
A description of the issue and any relevant photographs, if applicable.

We will review the available information and, where appropriate, coordinate with the shipping carrier to investigate the situation.

If an order is confirmed to be lost, or arrives damaged or defective, we will work with the customer to determine an appropriate resolution in accordance with our Return and Refund Policy, applicable product warranty terms, and applicable law.

Customers should report delivery problems as soon as reasonably possible to help facilitate an investigation. Any request to report an issue promptly does not eliminate mandatory consumer rights.

9. DELIVERED BUT NOT RECEIVED

If tracking information indicates that your package has been delivered but you have not received it, we recommend checking the delivery location, mailbox, front desk, household members, or other authorized recipients who may have accepted the package.

You may also contact the shipping carrier to request additional delivery information.

If the package remains missing, please contact us at info@cavalieriglobal.com so that we can review the situation and determine the appropriate next steps.

Each case will be reviewed based on the available information, carrier records, and applicable legal requirements.

A tracking status marked as delivered does not automatically eliminate any rights or remedies available to a customer under applicable law.

10. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate requests received before an order has entered processing or shipment, but changes and cancellations cannot be guaranteed.

Once an order has been shipped, it may no longer be possible to cancel or modify the shipment.

Requests made after shipment will be handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

Please refer to our Terms of Service and Return and Refund Policy for additional information regarding order acceptance, cancellations, returns, and refunds.

11. SHIPPING COSTS, IMPORT DUTIES, AND TAXES

Applicable taxes and other charges collected by Cavalieri, if any, will be presented at checkout where required.

If an order is shipped across an international border, additional customs duties, import taxes, or clearance fees may apply depending on the destination and the circumstances of the shipment.

Where such charges are not collected by Cavalieri at checkout, customers should review the applicable requirements before placing an order.

We will communicate any applicable shipping or tax information available to us, but we cannot guarantee that third-party authorities will not impose additional charges.

12. CUSTOMER SUPPORT

We are committed to helping customers with questions about order processing, shipping updates, tracking information, and delivery issues.

For assistance, please contact us using the information below.

Business Name: Cavalieri

Email: info@cavalieriglobal.com

Phone: 248-263-2307

Business Address:

Cavalieri
2529 W Campbell Ave
Phoenix, Arizona 85017-3237
United States

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

13. CHANGES TO THIS SHIPPING POLICY

Cavalieri reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our operations, shipping arrangements, customer service procedures, or applicable legal requirements.

The latest version will be published on this page, together with its revision date.

Changes will apply prospectively and will not override rights or obligations associated with an existing order where doing so would violate applicable law.