REFUND AND RETURN POLICY

Last Updated: October 15, 2026

At Cavalieri, customer satisfaction is important to us. We want you to feel confident when shopping with our brand, and we are committed to providing a clear and straightforward return and refund process.

This Refund and Return Policy explains the conditions under which eligible purchases made through our online store may be returned or refunded.

By placing an order with Cavalieri, you acknowledge this policy, subject to any rights that cannot be excluded under applicable law.

1. RETURN WINDOW

Cavalieri accepts eligible return requests submitted within 30 calendar days of the delivery date.

To qualify for a return, you must contact our customer support team within this period and receive return instructions before sending the product back.

Returns sent without prior authorization may experience processing delays. Please do not ship products to our business address unless our team has specifically instructed you to do so.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.

2. RETURN ELIGIBILITY

To be eligible for a standard return, a watch must meet the following conditions:

• The product must be in its original condition, without signs of wear, damage, or unauthorized modification.

• The watch must include its original packaging, accessories, and any items supplied with the order, where reasonably available.

• The product must be returned with its order number or other information that allows us to verify the purchase.

• The return request must be submitted within the applicable return window.

We recommend carefully inspecting your watch upon delivery before wearing it.

Products showing signs of use, accidental damage, improper handling, or unauthorized repair may not qualify for a standard change-of-mind return, except where applicable law provides otherwise.

If you believe your watch has a manufacturing defect, arrived damaged, or was incorrectly supplied, please contact us. These situations are handled separately from ordinary change-of-mind returns.

3. HOW TO REQUEST A RETURN

To initiate a return, follow these steps:

Step 1: Contact our support team

Email info@cavalieriglobal.com with the subject line “Return Request.”

Please include:

• Your full name.

• Your order number.

• The email address used when placing the order.

• The reason for the return.

• A brief description of the product's condition.

If the product arrived damaged, defective, or incorrect, please include clear photographs when possible.

Step 2: Wait for instructions

Our team will review your request and explain the next steps, including the approved return method and destination.

Step 3: Prepare the package

Securely package the watch and include the applicable original accessories and documentation. We recommend using a shipping service that provides tracking and retaining your proof of shipment.

Step 4: Send the return

Ship the package using the instructions provided by our customer support team. Please do not send a return to an address that has not been confirmed by our team.

Step 5: Inspection and decision

Once the returned product is received, we will inspect it when appropriate and notify you of the outcome and any applicable refund arrangements.

4. RETURN SHIPPING COSTS

For standard change-of-mind returns, the customer is responsible for return shipping costs unless Cavalieri expressly agrees otherwise or applicable law requires us to cover those costs.

If your product arrives damaged, has a qualifying manufacturing defect, or is incorrect due to an error on our part, please contact us before shipping it back. We will review the circumstances and provide appropriate instructions, including arrangements for return shipping where applicable.

Original shipping charges, expedited shipping charges, customs duties, and other fees are not automatically refundable unless required by law or expressly stated otherwise by Cavalieri.

We will communicate any applicable shipping costs or deductions before proceeding whenever reasonably possible and legally required.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take product quality and order accuracy seriously.

If your watch arrives damaged, appears to have a manufacturing defect, or differs from the item you ordered, contact info@cavalieriglobal.com as soon as reasonably possible.

Please include your order number, a description of the issue, and photographs or other relevant evidence when available.

Our team will review the information and determine the appropriate resolution in accordance with applicable law and the circumstances of the case.

Depending on the situation and applicable legal requirements, a resolution may include:

• Replacement of the affected product.

• Repair, where appropriate and available.

• A refund.

• Another remedy required or permitted by applicable law.

Please do not attempt an unauthorized repair before contacting us, as this may make it more difficult to assess the issue. This does not limit any mandatory rights you may have.

6. REFUNDS

Once an eligible return has been received and any necessary inspection has been completed, Cavalieri will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase, unless another method is agreed upon or required by law.

After we initiate the refund, the time required for the funds to appear in your account depends on your payment provider, card issuer, or financial institution.

We will process approved refunds within the timeframe required by applicable law. Where no specific statutory timeframe applies, we aim to initiate the refund within 5–10 business days after approval.

The appearance of the refund on your statement may take additional time beyond our control.

7. PARTIAL REFUNDS AND NON-REFUNDABLE AMOUNTS

Where permitted by applicable law, a partial refund may be considered if an item is returned with missing accessories, packaging, or other components, or if its condition falls outside the requirements for a standard change-of-mind return.

Any reduction must be assessed fairly, communicated appropriately, and supported by the actual condition of the returned product and applicable law.

We will not apply deductions that are prohibited by law.

8. EXCHANGES

If you would like a different watch or need a replacement, contact info@cavalieriglobal.com before returning the original product.

Exchanges are subject to product availability, the condition of the returned item, and applicable legal requirements.

Where a direct exchange is unavailable, our team may explain the available alternatives, which may include an eligible return followed by a separate purchase.

9. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at info@cavalieriglobal.com and include your order number.

We will make reasonable efforts to stop an order that has not yet entered fulfillment or shipping. However, cancellation cannot be guaranteed once processing, dispatch, or shipment has begun.

If an order cannot be canceled before dispatch, you may request a return under this policy, subject to applicable law.

Nothing in this section limits any statutory cancellation or withdrawal rights that may apply to your purchase.

10. LOST, DELAYED, OR UNDELIVERED ORDERS

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will review the available order and tracking information and, where appropriate, coordinate with the relevant shipping or fulfillment provider.

If a shipment is confirmed lost, delivered incorrectly, or otherwise affected by a delivery problem, we will assess the situation and provide an appropriate resolution in accordance with our shipping policy and applicable law.

Customers should contact us before initiating a payment dispute whenever reasonably possible so that we have an opportunity to investigate and assist. This request does not restrict any legal rights or payment-provider protections available to customers.

11. WARRANTY

Any warranty offered with a Cavalieri watch is governed by the specific warranty terms provided for the product or purchase.

A warranty claim is separate from a standard change-of-mind return and may require information about the order, the nature of the issue, and the condition of the watch.

Please contact info@cavalieriglobal.com for assistance with warranty-related questions.

This policy does not replace or reduce any mandatory consumer guarantees or other legal rights that apply to your purchase.

12. LEGAL RIGHTS

This policy is intended to explain Cavalieri's standard return and refund procedures. It does not exclude, restrict, or replace any consumer rights that cannot legally be waived.

Depending on the customer's location and the circumstances of the purchase, additional rights or remedies may apply under federal, state, or other applicable laws.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

13. CONTACT INFORMATION

For return requests, refund questions, order cancellations, or assistance with a damaged, defective, or incorrect product, please contact us using the details below.

Cavalieri

Email: info@cavalieriglobal.com

Phone: +1 248-263-2307

Business Address:

Cavalieri
2529 W Campbell Ave
Phoenix, Arizona 85017-3237
United States

Please include your order number in all order-related communications so that our team can identify your purchase and assist you efficiently.

We appreciate your trust in Cavalieri and will make reasonable efforts to handle every return and refund request professionally, fairly, and transparently.